Privacy Policy

Last Updated: 6/8/26

At SoulStars, your privacy matters. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.

Information We Collect

We may collect information that you voluntarily provide, including:

  • Name

  • Email address

  • Location information

  • Questionnaire responses

  • Practitioner application information

  • Contact information submitted through forms

  • Communications you send to us

We may also collect limited technical information such as:

  • Device information

  • Browser type

  • IP address

  • Website usage analytics

  • Cookies and similar technologies

How We Use Your Information

We use information collected through SoulStars to:

  • Connect users with practitioners

  • Improve our matching and discovery experience

  • Respond to inquiries and support requests

  • Communicate updates about the platform

  • Analyze usage and improve website performance

  • Maintain platform security and integrity

We Do Not Sell Your Information

SoulStars does not sell, rent, lease, or trade your personal information to third parties.

We believe your information belongs to you. We will never sell your personal information to advertisers, marketers, data brokers, or other third parties.

Information Sharing

We may share information only in the following circumstances:

  • With service providers who help operate the platform (such as website hosting, email services, analytics tools, or payment processors)

  • When required by law, legal process, or governmental request

  • To protect the rights, safety, or security of SoulStars, our users, or others

  • With your consent

Any third-party service providers are expected to maintain appropriate privacy and security practices.

Practitioner Profiles

Information that practitioners choose to make public through their profiles may be visible to users of the platform. Practitioners are responsible for determining what information they include in their public profiles.

Cookies and Analytics

SoulStars may use cookies and analytics tools to better understand how visitors use the website and to improve user experience.

You may adjust your browser settings to disable cookies if you prefer.

Data Security

We take reasonable measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no website, platform, or electronic transmission can be guaranteed to be completely secure.

Your Choices

You may:

  • Request access to your personal information

  • Request corrections to inaccurate information

  • Request deletion of your information, subject to legal and operational requirements

  • Opt out of marketing communications at any time

To make a request, please contact us using the information below.

Children's Privacy

SoulStars is not intended for children under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

SoulStars